Refund policy
Last updated: May 4, 2026
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it — sealed, undamaged, with tags and in its original packaging.
Unsealed or partially used products are not eligible for return.
To initiate a return, you can contact us at contact@nomcoco.com. Please note that returns must be sent to the following address:
52 Iancu Jianu Street, 420127 Bistrița BN, Romania
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us at any time regarding any return-related questions at contact@nomcoco.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-day return period in the European Union
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As noted above, your item must be in the same condition as you received it — unworn and unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, the corresponding amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and reflect the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@nomcoco.com.